Frontliner - Customer Service Excellence (Jabodetabek)

Join Bank Danamon, one of Indonesia’s leading financial institutions, as a Frontliner in the Jabodetabek region. In this dynamic role, you will be at the forefront of delivering exceptional customer service to support business growth and enhance customer satisfaction. As part of our dedicated Customer Service team, you will handle customer inquiries, complaints, and feedback, ensuring a seamless and positive experience for our valued clients.

Based in Jakarta Raya, you will work closely with our team of professionals, utilizing tools like CRM systems and customer service software to streamline operations and improve efficiency. This role offers a unique opportunity to develop your skills in a fast-paced environment, with opportunities for career advancement and professional growth.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with professionalism and empathy.
• Provide accurate and timely information to customers regarding our products and services.
• Utilize CRM systems and customer service software to manage customer interactions and track performance.
• Collaborate with the Customer Service team to resolve complex issues and improve customer satisfaction.
• Monitor and analyze customer feedback to identify areas for improvement and implement solutions.
• Adhere to company policies and procedures, ensuring compliance with banking regulations.
• Provide excellent customer service, both in-person and over the phone.
• Maintain a positive and professional demeanor, representing Bank Danamon with pride.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service or a related role, preferably in the banking or financial services industry.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Proficiency in using CRM systems and customer service software, such as Salesforce or HubSpot.
• Excellent problem-solving and analytical skills, with the ability to handle multiple tasks and prioritize effectively.
• Knowledge of banking regulations and industry best practices.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in both written and spoken Indonesian and English.

🛠️ Keahlian

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